Red Box Recorders

Choose a recording solution that can capture all your spoken communications:

Converged Recording
Converged recording Installed on just one server, or virtualised, our recorder can capture analogue, digital, mobile, radio and IP telephony communications, as well as video, instant messages, and PC screens with quantify screen data capture.

Unique frame-based recording
Red Box’s frame-based technology ensures highly efficient and secure preservation of data by recording all active recording channels to single frame files rather than separate files per channel.

Highly resilient
With automated failover between primary and secondary servers and the option of purchasing back up channels, Quantify supports the highest levels of resilience. Easily configurable alarms can be set to keep you up to date about system performance.

Flexible deployment options
For flexibility, Quantify supports on-site, virtual and hosted deployment models. Whichever option you choose, it’s easily scalable so can grow with your organisation.

Secure storage
Recorded communications are stored in the recorders local CallStore, with options for storage extensions or archiving to external network storage. Configuration options provide support for retention policies and regulatory compliance.

Unrivalled compatibility
Quantify is compatible with communication platforms across major telephony vendors and financial trading systems. By working with the world’s leading vendors, we offer the assurance that our recording solutions meet the highest standards for integration and interoperability.

Quantify offers the application set needed to support fact verification, incident reconstruction and compliance.

Quantify Search and Replay
Provides an interface to retrieve recordings based on your chosen search criteria and replay via the in-built Media Player. Quickly search large volumes of spoken audio content for investigation, dispute resolution, call and transaction validation, and compliance checking.

Quantify Live Acquire
Allows you to listen to calls as they happen managers and supervisors can provide real-time coaching and assistance.

Quantify Event Reconstruct
Can be used to build a visual timeline of events and replay recordings sequentially or concurrently. Collating recordings from multiple sources to compile evidence needed for auditing, disclosure and compliance.

Quantify Quality Management
Allows you to identify trends and employee training needs by automatically sampling calls for assessment and creating custom scoring forms based on set evaluation criteria.

Quantify Insight
Provides a visual dashboard of the status

Banks, hedge funds and brokerages operate in one of the most heavily regulated industries in the world. Remaining compliant continues to become more complex and resource dependent.
By capturing conversations across trading floors and offices, Red Box Recorders solutions can facilitate compliance with legislation requiring the full capture of voice/data communications for record keeping, such as MiFID II. As a result, organisations can improve operational transparency, deter market abuse and mitigate risk.

Encrypted frame-based recording – This unique method of saving and storing recorded data is super secure and highly efficient.
Resilience – Automated failover options provide the protection needed to keep businesses operational and compliant.
Data Retention – Gain complete control of your retention policies and ring-fence calls on litigation hold to ensure compliance
Audit – Using our transcription service, ensure compliance is being achieved across 100% of calls with the ability to search for specific words and phrases and review as text transcripts to check staff are adhering to scripts and/or covering required legal information and industry regulations.
Review – enjoy seamless integration with leading analytics and archiving tools, including Bloomberg Vault.

In competitive industries where customer loyalty can be easily lost through poor service, the performance level of contact centres is vital. By capturing an unequivocal record of conversations, we help contact centres comply with internally and externally enforced standards, quickly investigate and resolve complaints and identify employee training needs. Quantify integrates with leading telephony, UC and contact centre agent and supervisor systems to offer seamless solutions for small, medium and enterprise level organisations.

Replay recordings on demand – By capturing voice recordings and metadata, our Search and Replay app makes it easy to search for and retrieve the recordings that are of interest to you.
Listen to conversations as they happen – Monitor any live recording across your organisation with our LiveAquire app to provide real-time coaching and assistance to employees.
Capture screen recordings – Recording screens as well as voice and data offers the ability to monitor employee application handling skills and identify system abuse.
Achieve PCI compliance – Comply with PCI DSS security standards through automatic or manual suppression of customer card payment details from audio and screen recordings.
Scalability – Our flexible solution makes it easy to capture additional channels when needed