Call Centre Solutions

Cloud Call Center delivers optimal cost savings and flexible staffing. Faster Call Resolution. Comprehensive features. Easy to use.

Customizable Automated Call Distribution (ACD)

Route callers to the right queue, with the right priority to the right skilled agent.

Customizable Greeting & Queue Messages

Callers hear an initial greeting, then music, ads, or comfort messages.

Flexible Staffing & Oversight

Blend on-site and remote agents; easily manage everyone centrally, regardless of location.

Web Console (Agent)

View & manage incoming calls, escalate to supervisor, set Availability status, and more.

Web Console (Supervisor)

View status & manage agents, queues, and queued calls; view & manage reports.

Powerful Reporting

Real-time and historical metrics inform queue management and staffing decisions.

Intelligent Queues

Increase your first call resolution. Route incoming calls to employees based on agent or team skill sets.

Coaching Tools

Use silent monitoring, optional call recording, and other tools to coach agents and expand skills.

Collaboration Tools

IM chat and presence promote real-time teamwork. Add TSL CONNECT UC to screen share, IM, and audio/video conference with customers through their Web browser.

Call Centre Pro

Tradecor Call Centre Pro delivers comprehensive call queuing, routing, and quality control features in a cloud-based, carrier-grade call centre solution. Interactive Voice Response (IVR), Automated Call Distribution (ACD), and intelligent queuing direct callers to the right agent the first time.
Team collaboration tools and intuitive Web-based Agent and Supervisor consoles streamline call and queue management.

Escalate or promote calls with a single click. Blend on-premises, remote, and off-shore teams for optimum customer service, flexibility and cost control.

If your business needs:

All the essential features for a call centre with basic needs
Up to 50 queued calls

Call Centre Premium

In addition to all the features available with TradeCor Call Centre Pro, TradeCor Call Centre Premium offers an expanded call queue and advanced features such as disposition codes, whisper messages, night/weekend schedules, outbound ACD calls, and a far broader range of report options, including more granular report customisation.

If your business needs:

Advanced features for a more complex call centre with sophisticated queuing and management needs
Up to 525 queued calls