Support
TradeCor Solutions Support has a full range of maintenance services you may need to cover your complete trading communications system. Our team of skilled service staff are fully trained and are able to manage the problem from the start to the end. We call it taking ownership of the problem! Once you have been assigned an engineer to look at a problem that same engineer will troubleshoot the fault until a satisfactory conclusion has been achieved.
Work with us to create a plan that suits your needs
We believe that the customer must come first
The customer will be kept fully up to date on our progress with the fault at hand
Training programs available to in-house staff
Morning checks with system if required
Remote Access
TradeCor Solutions offers a several Service Contracts to meet customer requirements
Service Level Agreements
5 days 9-5 excluding Bank Holidays (Bronze)
5 days 7-7 excluding Bank Holidays (Silver)
24/7 including Bank Holidays (Gold)
On-Site Response times
On-Site Engineer
1 Hour
4 Hour
Next Working Day
Within Seven Days
Additional Options
Weekly or Monthly Service Site Visit
Moves and Changes work
Site Spares Equipment